What is an OTP and what do they do?

Category: Becoming an OTP

OTP stands for Operations Technology Professional. The OTP job is to serve as the first line of defense to keep technology equipment operating in the restaurant. The OTP Program provides the knowledge...

Register/kiosk is not working, preventing automatic business day cutover (Instructions)

Category: Registers

Perform a Remote Detach: From a different register, perform a remote detach for the register that is not working Press the Manager Menu key Press Support, then select Support again Enter the daily s...

How to swap a Mx915 PED (Black Square) (Instructions)

Category: Card Readers

Set the IP Address Enter DevIPReg Press 1+5+9 at the same time on the PED then release The PED will show the “Signal 15 Caught” message for approx. 1 second The admin screen will display At this ad...

How to swap a P400 card reader (Grey Rectangle) (Instructions)

Category: Card Readers

Set the IP Address Press the ‘3’ and ‘X’ (Red) keys at the same time Select DevIPReg Select Change Enter Device ID and press "Submit" or the Green 'O' to enter.  This is the same as the register nu...

Obtaining the MID/TID for a PED swap

Category: Card Readers

The MID is the merchant ID. This six digit ID can be found on the bottom of any in-store cashless receipt. Note that the MID will NOT display on Mobile Order receipts or Pay with App settings. To obta...

Epson printer lid will not open/close (Video)

Category: Printers

Watch the video below to learn how to unjam the Epson TM-90 Printers